Frequently Asked Questions

SHIPPING

We ship across Canada and the U.S.

Tracking information is provided after shipment.


PROCESSING TIME

Orders are processed within 2–4 business days.

Shipping:
Canada: 2–7 business days

U.S.: 5–10 business days


RETURNS

All sales are final.

Damaged items are eligible for replacement within 48 hours of delivery with photo proof provided.


CANDLE CARE

Trim wick before each burn.

Allow a full melt pool on first burn.

Do not burn longer than 4 hours at a time.

Never leave a candle unattended.


WORKSHOPS

A deposit is required to secure your booking.

Final guest count must be confirmed 72 hours before your event.

Bookings become non-refundable within 72 hours of the scheduled workshop.

About My Story

Lah Douceur Collection is a unisex candle and fragrance line specializing in creating customized candles, fragrances, and home scents for discerning customers. Our collection offers a wide range of scents to cater to diverse preferences, ensuring there is something for everyone.

Whether you’re looking for a comforting home scent or a unique fragrance, Lah Douceur Collection has you covered. What sets us apart is our commitment to personalization. Customers can choose their favorite scents and even add personalized messages or images to create unique candles for special occasions or gifts. Our business model allows customers to customize every aspect of their candles, making each creation truly one-of-a-kind.One of the standout ingredients we use is “Haitian Vetiver.” Haitian Vetiver is a fast-growing tall perennial grass from the Poaceae family of plants. Highly regarded among international perfumers, it is a critical ingredient in some of the finest and exclusive fragrances around the world. Its unique properties add a luxurious and sophisticated touch to our products, making them exceptional in quality and appeal. Our candles are created using 100% soy wax derived from grown soybeans, ensuring an eco-friendly, clean burn. We use lead-free cotton wicks for your safety and peace of mind. All our products are petroleum-free, cruelty-free, phthalate-free, and 100% vegan, showcasing our dedication to sustainability and ethical practicesAt Lah Douceur Collection, we are dedicated to curating an exquisite experience, allowing every customer to indulge in the rich and enchanting essence of Haitian culture through our sophisticated scents. Whether for personal indulgence or as an elegant gift, our bespoke candles and fragrances are meticulously crafted to evoke joy and elevate every moment