FAQs
Where can I buy Lahdouceurco products near me?
Our luxury candles, diffusers, soaps, and fragrance collections are available across Canada at major department stores, specialty boutiques, and on our website. Use our Store Locator to find a retail store near you.
I would like to carry Lahdouceurco products at my specialty gift/boutique store. How can I get more information about becoming a wholesale customer?
If you’re interested in carrying our products at your store, please fill out and submit our electronic information form. A member of our Specialty Sales team will contact you within 5 to 7 business days after processing your submission.
Does Lahdouceurco test their products on animals?
Lahdouceurco is a 100% cruelty-free brand and does not conduct any animal testing.
How long does it take to process my order?
Once you place your order, you will receive a confirmation email. Orders are processed within 24 hours. Orders placed on holidays and weekends will be processed within 2 business days. After shipping, you’ll receive a confirmation email with a tracking link.
When will I be billed for my order?
Your payment method will be authorized immediately upon purchase. Your order will be billed once it ships from our warehouse.
How can I track my package?
We ship your package from our warehouse via FedEx. Once your order ships, we will email you a tracking number to track your order via the FedEx website.
What payment methods can I use to purchase my Lahdouceurco product?
We accept major credit cards (Visa, Mastercard, Discover), PayPal, Apple Pay, and Amazon Pay. We also offer Klarna for payment in four monthly installments
Why is my promo code not working?
Promo codes may have expired, been entered incorrectly, or may be limited to one per order. If your promo code is still not working, please contact our customer service team for assistance.
Do you offer gift cards?
Yes, we offer both physical and electronic gift cards for purchase on our website. For help finding the perfect gift, browse our bestsellers or contact our customer service department.
Your website says that the product I want to purchase is out-of-stock. What do I do?
Please contact our customer service department to check on restock dates. Our team can keep you informed of the product’s status or suggest an alternative product in the meantime.
What if the product I wanted is no longer available on your website?
If you cannot find the product you are looking for, please contact our customer service department. They can help you locate the desired product or suggest a similar alternative.